At Watson & Wyatt Gin we do our best to deliver excellent customer service as well as exceptional gin every time you place an order. We are aware that very occasionally there may be an issue and if this is the case we will aim to resolve it at the earliest opportunity. If you would like to return an item: Please contact us at hello@watsonandwyatt.co.uk and tell us that you wish to return your order. Please send your item to us using the original packaging within 14 days of receiving the item Include a note with your name, phone number, order number and address to:

 

Watson & Wyatt
c/o The George Inn
114 Denby Lane
Upper Denby
HD8 8UE

 

Following investigation, our customer service team will contact you and confirm whether a refund will be issued for the items returned. Please note, we do not refund the cost of postage for returning goods unless they are damaged.

 

If you notice at the point of receiving your order that the item is broken or has leaked, please refuse delivery and hand it back to the courier. If you open the parcel and find the item is damaged or leaked: Please send photographs of the item and packaging to hello@watsonandwyatt.co.uk within 14 days from receiving the item Please include your name, phone number, order number and address within your email. Following investigation, the customer service team will issue a refund for the broken item and cost of postage, or send out a replacement if you prefer. If you have any problems with your order, please do get in touch. Our customer service team are here to  help and we’ll do whatever we can to put things right. 

 

You can contact our team on hello@watsonandwyatt.co.uk